Frequently Asked Questions
Do you offer taster sessions?
Unfortunately due to our waiting list and limited pool availability, taster sessions is not something we can offer.
Do I have to go in with my child?
No, little ones aged 3+ are accompanied by a swimming teacher in the water so there is no need for the parent to go in the water with them.
What happens if we miss a lesson?
If you are unable to attend a lesson due to illness, holiday etc unfortunately we will not be able to offer a 'catch up' class as you book onto the space rather than per lesson.
What do they need to wear?
Little ones will need to wear a one piece swimming costume or swimming shorts/trunks
if your child is not fully toilet trained then a Happy Nappy is required over their disposable swim nappy until they are toilet trained for at least 3 months.
Do I need to bring any swimming aids?
We have all the swimming aids children will need
Do I get a refund if lessons are cancelled?
If the pool is closed for any reason (such as a breakdown or water is too cold for lessons), we will do our utmost to put a catch up session on during the half terms instead and credits/refunds cannot be issued as we are still required to pay for pool hire/staffing etc.