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    • Home
    • Swimming Lessons
      • Our Lessons
      • Prices
      • Cwmbran Lessons
      • Newport Lessons
      • Monmouth Lessons
      • Chepstow Lessons
      • Disability Lessons
      • FAQ's - Swimming Lessons
      • Meet the Swim Team
      • Our Partner Swim Schools
      • Swim School Policies
    • Bubble Tots
      • Our Bubble Tots Classes
      • Prices
      • Benefits of Baby Swimming
      • Cwmbran Bubble Tots
      • Newport Bubble Tots
      • Serennu Bubble Tots
      • Chepstow Bubble Tots
      • FAQ's - Bubble Tots
      • Meet the Bubble Tots Team
      • Bubble Tots Policies
      • Happy Nappies
    • Training Courses
      • Training Courses
      • Up & Coming Courses
      • First Aid Training
      • Lifeguard Training
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      • Swimming Teacher Training
      • Baby & Preschool Training
      • Disability Teacher
      • Tutor Training
      • Health & Safety Training
      • Meet the Trainers
      • Course Feedback
      • Testimonials
      • Training Centre Policies
    • Health & Safety Advice
    • Contact Us
    • About Us
    • Policies
    • Privacy Policy
    • COVID-19
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    • Blog
    • Reviews
  • Home
  • Swimming Lessons
    • Our Lessons
    • Prices
    • Cwmbran Lessons
    • Newport Lessons
    • Monmouth Lessons
    • Chepstow Lessons
    • Disability Lessons
    • FAQ's - Swimming Lessons
    • Meet the Swim Team
    • Our Partner Swim Schools
    • Swim School Policies
  • Bubble Tots
    • Our Bubble Tots Classes
    • Prices
    • Benefits of Baby Swimming
    • Cwmbran Bubble Tots
    • Newport Bubble Tots
    • Serennu Bubble Tots
    • Chepstow Bubble Tots
    • FAQ's - Bubble Tots
    • Meet the Bubble Tots Team
    • Bubble Tots Policies
    • Happy Nappies
  • Training Courses
    • Training Courses
    • Up & Coming Courses
    • First Aid Training
    • Lifeguard Training
    • Pool Plant Training
    • Swimming Teacher Training
    • Baby & Preschool Training
    • Disability Teacher
    • Tutor Training
    • Health & Safety Training
    • Meet the Trainers
    • Course Feedback
    • Testimonials
    • Training Centre Policies
  • Health & Safety Advice
  • Contact Us
  • About Us
  • Policies
  • Privacy Policy
  • COVID-19
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  • Blog
  • Reviews

Frequently Asked Questions - Lessons

Bubble Tots – Frequently Asked Questions

Getting Started


1. What age can my baby start Bubble Tots swimming lessons?

Babies can join our Bubble Tots swimming lessons from birth!

We offer three age groups to help your little one learn and develop at their own pace:

  • Baby Tots: Birth to 9 months
  • Little Tots: 9 to 18 months
  • Big Tots: 18 months to 3 years

Our lessons introduce babies and toddlers to the water in a fun, safe and nurturing environment, helping them develop water confidence and essential early swimming skills.


2. Does my baby need to have had their vaccinations before starting swimming?

No. Babies do not need to have completed their vaccinations before attending swimming lessons, in line with NHS guidance.

However, if your baby has any medical conditions or you have concerns, we recommend speaking with your healthcare professional before attending.


3. Do I need to get into the pool with my baby?

Yes. Bubble Tots is a parent-and-child swimming programme, so a parent or responsible adult will need to accompany their little one into the water.

Our qualified swimming teachers will guide you through activities and exercises, helping you and your child feel confident and comfortable throughout the lesson.


4. Can dads, grandparents or another family member attend instead of mum?

Absolutely! Any responsible adult can accompany your little one into the water. It doesn't have to be the same adult each week, so parents and grandparents are welcome to take turns.


5. How long are Bubble Tots lessons?

All Bubble Tots lessons last 30 minutes. This is an ideal length of time for babies and toddlers to enjoy the water without becoming too tired or cold.


6. How many babies are in each class?

Our Bubble Tots classes have a maximum of 12 children, each accompanied by an adult.

This allows our teachers to deliver structured lessons while providing guidance and support to each family.


7. What happens during a Bubble Tots lesson?

Our lessons use songs, games, toys and age-appropriate activities to develop water confidence, movement, coordination and early swimming skills.

As children progress, we introduce skills such as floating, kicking, safe entries and exits, and water safety awareness.

Activities are adapted to your child's age, ability and confidence, and we never expect every child to progress at the same pace.


8. Will my baby be put underwater?

We understand that underwater activities can be a concern for parents.

Our lessons focus on building water confidence gradually, and any submersion activities are introduced sensitively and appropriately. We will never force a child underwater or expect them to complete an activity they are uncomfortable with.

9. What if my baby cries or doesn't enjoy their first lesson?

Please don't worry! It is completely normal for babies and toddlers to take a little time to become comfortable in a new environment.

Some children settle straight away, while others need several lessons to build confidence. Our teachers are experienced in supporting little ones and will help you adapt activities to suit your child.

We recommend attending at least four lessons to give your child time to settle into their new routine.


What to Bring and Preparing for Lessons


10. What does my baby need to wear?

All babies and toddlers who are not fully toilet trained must wear appropriate swim nappies.

We require a double-nappy system, consisting of a disposable or reusable swim nappy underneath a snug-fitting Happy Nappy, or a Happy Nappy DUO with its integrated absorbent inner layer.

This helps protect pool hygiene and ensures everyone can enjoy their lessons safely.


11. Does my child still need a Happy Nappy if they are toilet trained?

Children who are fully toilet trained and reliably able to communicate when they need the toilet do not normally need to wear a Happy Nappy.

However, if your child is still potty training or occasionally has accidents, they must continue to wear the required swim-nappy protection.


12. What should I bring to our swimming lesson?

We recommend bringing your child's swimwear, required swim nappies, a towel and any usual changing essentials. The accompanying adult will also need suitable swimwear.

You may find it helpful to bring an additional towel or warm clothing for your baby after swimming.


13. Can I feed my baby before swimming?

Yes, although we recommend avoiding a large feed immediately before entering the pool if your baby is prone to bringing milk back up.

Every baby is different, so follow their normal feeding routine and allow time for them to feel comfortable before swimming.


14. What if my baby is poorly?

If your child is unwell, please do not bring them swimming.

Children experiencing diarrhoea, vomiting, a fever or a contagious illness should remain at home until they are well enough to return. Following diarrhoea, please follow current public-health guidance on when it is safe to return to swimming.

Please record their absence through your AMES Connect Parent App.

Our normal missed-lesson policy applies, although eligible families may be able to request a replacement lesson, subject to availability and our replacement-lesson policy.


15. Why do I still have to pay if my baby or toddler is poorly or misses a lesson?

We completely understand that babies and toddlers can become poorly unexpectedly, and sometimes missing a swimming lesson is unavoidable.

When you book Bubble Tots lessons with us, you're reserving a regular weekly space specifically for your little one. This space remains allocated to your child whether they attend or not, and our costs for pool hire, swimming teachers and lifeguards remain the same.

For this reason, we're unfortunately unable to offer refunds or credits for individual missed lessons, including those missed due to illness.


However, we do offer a replacement-lesson benefit to help families when they occasionally need to miss a lesson.


You can request up to two replacement lessons per year, with a maximum of one per month, subject to availability. Absences must be recorded through our AMES Connect Parent App at least 48 hours in advance, and replacement lessons must be used within 60 days.

Replacement lessons can only be booked into an alternative suitable class where we have availability.

We kindly ask that you don't bring your little one swimming if they're unwell, helping us keep all our babies, toddlers and families safe and healthy.

Thank you for your understanding and for helping us continue to provide small, friendly and high-quality swimming classes for everyone.


Progression and Awards


16. Will my child receive swimming awards or certificates?

Yes! Our Bubble Tots programme follows the STA Starfish and Stanley award schemes, recognising children's achievements as they develop their water confidence and early swimming skills.


17. What happens when my child turns 3?

Once your child is ready, they can progress into our independent children's swimming lessons, where they will begin working towards the STA swimming awards.

Our team can advise you on the most suitable class and help make the transition as smooth as possible.


18. Can my child move to the next Bubble Tots age group early?

Our age groups are designed around typical stages of development, but we recognise that every child is different.

If your child is approaching the next age group or you feel they may be ready to progress, please speak with our team so we can advise you.

Learn More

Please download the AMES Connect App to access our lessons portal 

Find out more

Frequently Asked Questions - Bookings

Bookings, Payments & General Policies

Booking and Paying for Lessons


1. How do I book swimming lessons?

Simply contact our friendly team with your child's name, age, previous swimming experience (if applicable) and preferred venue.

We will check availability and help you find the most suitable class.

Once your space is confirmed, we will provide instructions for accessing our AMES Connect Parent App, where you can manage your booking and payments.


2. How much do swimming lessons cost?

We offer flexible packages, allowing families to choose the number of lessons that suits them.


Bubble Tots 

Package     Total        Per lesson

4 lessons     £54          £13.50

6 lessons     £78          £13.00

10 lessons  £125         £12.50


Children's Group Swimming Lessons

Package     Total        Per lesson

4 lessons      £44          £11.00

6 lessons      £63          £10.50

10 lessons    £100        £10.00


Packages are paid in advance, and the more lessons you purchase, the lower the cost per lesson.


3. Do I need to rebook my child's place every few weeks?

No! We operate a continuous booking system, meaning your child keeps their regular weekly swimming space as long as their account remains in credit.

You simply top up your account through the Parent App when your remaining lessons are running low.


4. What happens when my swimming credits run out?

To keep your child's regular swimming space, you must top up before your remaining credits reach zero.

If your account runs out of credits, your child's space will automatically be released and may be offered to another swimmer on our waiting list.

Unfortunately, we cannot guarantee that the same space will still be available if you wish to return.


5. Can I set up automatic payments?

Yes! Our AMES Connect Parent App has an auto top-up feature, allowing you to securely save your card details and automatically purchase additional swimming credits when needed.

This is a convenient way to ensure your child's swimming space is maintained.


6. Do you offer sibling discounts?

Yes! We offer a 10% sibling discount for the eldest child when siblings are attending our swimming lessons.

Please note that sibling discounts cannot be combined with certain promotional offers.


Absences, Cancellations and Replacement Lessons


7. Why do I still have to pay if my child is poorly or misses a swimming lesson?

We understand that children can become unwell or that unexpected circumstances sometimes mean they are unable to attend their swimming lesson.

When you book swimming lessons with us, you're securing a regular weekly space in a small group class specifically for your child. This space remains reserved for them whether they attend or not, and our costs for pool hire, swimming teachers and lifeguards remain unchanged.

Unfortunately, this means we're unable to offer refunds or credits for individual missed lessons, including those missed due to illness.


To help families, we've introduced a replacement-lesson benefit for occasional absences.


You can request up to two replacement lessons per year, with a maximum of one per month, subject to availability. Absences must be recorded through our AMES Connect Parent App at least 48 hours in advance, and replacement lessons must be used within 60 days.

Replacement lessons must be booked into an alternative suitable class with availability and cannot be added to your child's normal class.

We also kindly ask that children who are unwell stay at home until they are feeling better, helping us maintain a safe and healthy environment for all our swimmers.

Thank you for your understanding and continued support.


8. What happens if my child misses a swimming lesson?

We understand that children can sometimes be poorly or unable to attend.

As your child's regular class space is reserved specifically for them, we are unable to offer refunds or automatic credits for individual missed lessons.

However, we have introduced a replacement-lesson benefit for eligible absences, subject to availability and our policy.


9. Do you offer replacement swimming lessons?

Yes! We offer replacement lessons to help families who occasionally need to miss their regular swimming class.

Our replacement-lesson policy allows:

  • A maximum of 2 replacement lessons per swimmer per year.
  • No more than 1 replacement lesson per month.
  • Absences to be recorded at least 48 hours before the scheduled lesson.
  • Replacement lessons to be used within 60 days of the original request.
  • Replacement lessons to be booked no more than 2 weeks in advance.

Replacement lessons are subject to availability and must be taken in an alternative class with a suitable space, rather than being added to your normal class.


10. How do I request a replacement lesson?

Please record your child's absence through the AMES Connect Parent App and select the option to request a replacement lesson, where eligible.

Available replacement spaces can then be booked through the app in accordance with our replacement-lesson policy.


11. Can my child attend a replacement lesson at their normal class time?

No. Replacement lessons can only be booked into an alternative suitable class where we have availability.

We cannot add additional swimmers to a class that is already at capacity.


12. Can a friend or sibling use my child's lesson if they cannot attend?

Unfortunately not. Swimming lesson spaces and credits are allocated to individual swimmers and cannot be transferred to friends or other children to attend in their place.


13. What happens if CB Training cancels a lesson?

If we need to cancel a lesson due to circumstances such as a pool closure, heating issue or operational problem, you will not lose your swimming credit for that session.

We will notify families as soon as possible and provide updates through our usual communication channels.


14. Can I get a refund if my child no longer wants to attend swimming lessons?

We understand that circumstances can change.

However, our swimming lesson packages are purchased in advance and are generally non-refundable if a child decides to stop attending.

Exceptional circumstances may be considered at management's discretion, and an administration fee may apply.

Please contact our team if you wish to discuss your individual circumstances.


15. Do swimming lessons run during school holidays?

Our regular weekly swimming lessons operate during school term time and do not normally run during school holidays (the week off would normally run Monday-Sunday).

We do, however, offer additional swimming crash courses during selected school holidays.


Venues and Facilities


16. Where do you offer swimming lessons?

We operate swimming lessons at several venues across South Wales, including:

  • Crownbridge School, Cwmbran
  • The John Frost School, Newport
  • Maes Ebbw School, Newport
  • Haberdashers' Monmouth School
  • Serennu Children's Centre, Newport

The programmes, age groups and swimming grades available vary by venue.

Please contact us for current availability.


17. Do you offer swimming lessons at The John Frost School for beginners?

Our regular weekly swimming lessons at The John Frost School are primarily for swimmers working towards Grade 4 and above.

For younger swimmers and beginners, we recommend exploring our classes at Crownbridge School or Monmouth, depending on availability.


18. What if my preferred class is fully booked?

If your preferred class is fully booked, we can add your child to our waiting list.

We will notify you when a suitable space becomes available, and you can also manage waiting-list notifications through our Parent App.


19. Do you offer swimming crash courses during school holidays?

Yes! We offer intensive swimming crash courses during selected school holidays.

These generally consist of five 30-minute swimming lessons across one week, providing an excellent opportunity for children to build confidence and develop their swimming skills.

Please contact us for upcoming dates and availability.


Communication and Safeguarding


20. How will I receive updates about my child's swimming lessons?

We use email and the AMES Connect Parent App to communicate important information, including swimming lesson updates, cancellations, payment reminders and waiting-list availability.

We recommend enabling push notifications and keeping your contact details up to date.


21. What should I do if my child's medical information changes?

Please ensure your child's medical details are kept up to date through the Parent App.

You can update this information by visiting Menu → Profile → Edit.

It is important that our team is aware of any medical conditions, allergies or additional needs that may affect your child's swimming lessons.


22. What if my child is nervous or lacks confidence in the water?

Please don't worry. We regularly welcome swimmers who feel nervous or uncertain about swimming.

Our teachers are experienced in helping children develop water confidence gradually, using encouragement, reassurance and activities suited to their individual needs.

We want every child to feel safe, supported and proud of their achievements.


23. How can I contact CB Training Swim School?

Our friendly team is always happy to help with questions about swimming lessons, bookings, payments or your child's progress.

Please visit our website at www.cbtraining.org for contact details and further information.

Learn More

Please download the AMES Connect App to access our lessons portal 

Find out more

CB Training Services Limited is a limited company registered in Wales. Company Registration number: 7016820



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